Indiana School Health Network
Hoosier Healthwise
Healthy Indiana Plan

Who We Are

Meet the Staff

Norma Napoli, RN MSN

As Deputy Director for Covering Kids & Families of Indiana, Norma is responsible for working closely with all statewide committees and local coalitions across the state, providing each technical assistance and training to develop, implement and evaluate outreach, enrollment, and retention work plans to achieve the strategic goals of ensuring access to health care by all Indiana uninsured and underinsured.

Prior to joining Covering Kids & Families of Indiana, Norma was the Director of Milton Adult Day Services in South Bend. She oversaw day center operations for 70 clients with Alzheimer's disease or dementia. Norma was responsible for coordinating marketing activities, community and corporate grant writing and developing and managing the Advisory Board and staff. She functioned as a liaison to caregivers, community resources and senior living facilities.

From 1998 until 2004, Norma was the Director of Outreach and Community Health that included managing a community health center of 5 providers and 25 staff with an annual budget of $2million. She wrote State and Federal grants for the health center, established and coordinated the Advisory Board, and functioned as a community liaison to Covering Kids Initiative of Indiana, a council of clinics in St. Joseph County, Healthy Communities Initiative, and St. Joseph County Health Department. As the Director of Outreach, Norma also managed a pediatric outpatient clinic and Saint Joseph Regional Medical Center's School Nurse Program for two school districts. One school included a school-based health clinic—one of the first in Indiana. In addition, Norma had been a practicing nurse for 15 years in home care and inpatient psychiatric facilities.

Norma received her bachelor's in nursing degree from Indiana University at South Bend and her Masters in Psychiatric/Mental Health Nursing from Valparaiso University.

Marci Toler

As Director of Enrollment Assistance, Marci provides technical assistance to both coalitions and partners, statewide to develop, implement and evaluate outreach, enrollment and retention work plans within the guidelines approved by the Executive Committee and the Board of Directors. She is also responsible for encouraging and supporting the implementation of the coalition model to existing Covering Kids & Families of Indiana local coalitions as well as target communities for these coalitions. Marci has over 13 years experience working with hospitals, both urban and rural, across the State of Indiana providing Medicaid Eligibility assistance and self pay account management. Marci has worked closely with more than 20 hospitals statewide providing direct enrollment assistance to families in need.

Prior to joining the organization, Marci served 9 years as Health Care Access Coordinator for Memorial Hospital and Health System. Her responsibilities included coordinating outreach, enrollment and retention efforts in a large, urban Disproportionate Share facility. In addition, she fostered community relationships with schools, early childhood providers, mental health facilities, clinics and hospitals to improve health care access for the medically underserved.

Caitlin Finnegan Priest, MPH

Caitlin Finnegan Priest, MPH, is the Director of Policy and Communication at Covering Kids & Families of Indiana, where she collaborates with policy makers, state agencies, and stakeholders to improve health coverage access and retention for vulnerable Hoosiers. She has over 15 years of experience advocating for women's, family, and community health issues through education, program development, direct service, and policy efforts.

Before coming to CKF, Caitlin was the Director of Public Policy for the Indiana Perinatal Network, where she advocated for sound and responsive public policies on behalf of Indiana's mothers and babies. In this capacity, she worked closely on efforts to implement Medicaid Presumptive Eligibility for pregnant women and on Indiana's State Plan Amendment to increase access to family planning services. Caitlin holds a Bachelors degree in Psychology from Wesleyan University in Middletown, Connecticut, and a Masters of Public Health from the Indiana University Fairbanks School of Public Health. She is also certified as an Emergency Medical Technician in the state of Indiana, where she sees firsthand the need for low-barrier access to preventive health care.

Amy Cassidy

As Director of Finance and Development, Amy is responsible for working closely with the Executive Director to achieve the financial and strategic goals of Covering Kids & Families of Indiana. She is also responsible for the agency’s financial management, accounting, and human resource functions. Amy provides direct staff support to Board Committees, including the Finance Committee and the Resource Development Committee. She works closely with all local coalitions to develop and manage their annual budgets, including assistance in raising donations to support their activities. Amy also works with the Executive Director and other staff to manage all grant and project budgets to ensure compliance with all state and federal regulations and procedures.

Prior to joining Covering Kids & Families of Indiana, Amy served 23 years as the Assistant General Manager of Administration & Finance for Michiana Public Broadcasting Corporation and 9 years as the Chief Financial Officer for Northeastern Educational Television of Ohio. Her areas of responsibilities included working closely with the President & General Manager, providing support for various Board Committees, financial management, accounting, preparation and administration of budgets, preparation and administration of grants, preparation of the annual strategic operating plan, and personnel supervision. The accounting area included preparation of financial reports, financial statements, tax returns, and working with the external auditors. Additional areas of responsibilities included Office Administration, Human Resources, IT Administration, and supervision of Development staff.

Amy received her Bachelor of Arts degree in Accounting and Financial Administration from Michigan State University.

Paige Wilkins

Paige Wilkins is the Director of Training and Service Development at Covering Kids and Families of Indiana, where she trains, supports and monitors local coalitions in the development of effective coalition models to promote the mission of CKF-IN. Paige has seven years of experience in coalition building and development of effective outreach and enrollment strategies.

Before coming to CKF, Paige was the CKF Coalition Director for the Northeast Indiana Coalition at Community Action of NE Indiana. In this role, Paige worked with schools, hospitals, health centers and community organizations to implement effective outreach and enrollment strategies. Paige implemented a 100% Campaign where all four school districts in Noble County committed to increase the number of children and families enrolled in public health insurance, and ensure that those enrolled retain their coverage. The 100% Campaign is best practice that is being replicated through other local coalitions and statewide partners. During her time as Local Director, Paige expanded the coalition from a one county coalition to an eight county regional coalition.

Doris Higgins, MPA

Doris Higgins, MPA joined CKF in August of 2013 as the Director of School Health Services. In this role she provides support to the CHIPRA III grant which seeks to enroll 5,000 children in insurance and ensure they retain their coverage and establish a medical home. She works closely with the eight grant partners conducting school based outreach in collaboration with fifteen school corporations serving children in eight underserved counties.

Doris has over twenty five years experience in the nonprofit sector including seven years as Northern Indiana Program Manager for the Senior Health Insurance Program (SHIIP) providing training and support for over 110 volunteers, their sponsoring organizations and the communities they served. She also authored a monthly column on Medicare topics and worked closely with the media and community partners to inform the public during the launching of Medicare Part D. Her next position as the Executive Director of Volunteer Southwest Michigan where her team provided support to over 300 organizations in three counties by recruiting and matching volunteers, and by providing consulting and training services to effectively manage those volunteers. Her focus on innovation led to the introduction of National Days of Service as a strategy to engage new populations in service and two implementations of new technology to meet the interests of today’s volunteers. Most recently she provided consulting services to the Niles-Buchanan YMCA on marketing and resource development and Buchanan Community Schools on community and parental engagement.

Her areas of expertise include program management, project management, volunteer management, community engagement, marketing, public speaking, and training. She has a Bachelors in Business from Indiana University Bloomington and a Masters in Public Administration from Western Michigan University. Doris started her career in the Peace Corps and is committed to both the grassroots outreach and advocacy that CKF-IN provides.

Barbara A. Pitcher

As the school-based outreach specialist for Covering Kids and Families of Indiana, Barbara collaborates with local coalitions and partners to develop, implement and evaluate outreach, enrollment, and retention in partnering school districts to fulfill the CHIPRA Grant deliverables.

Previously, Barbara launched the Michiana Bridges Employer Resource Network for St. Joseph County Bridges Out of Poverty. She was a workforce development, vocational literacy and youth mentoring instructor for Heartland Alliance, an international nonprofit health and human services organization. From 1994-2008, Barbara was a training and organizational development professional with Whirlpool Corporation. Partnering with HR, business leaders, and subject matter experts, she assessed, designed, and deployed development programs, interventions, and support systems that built organizational capacity, leadership capability, and personal accountability for the global organization.

Barbara has always been active serving and leading in community organizations. However, she is most proud of her involvement with Harbor Habitat for Humanity (Benton Harbor, MI) as a founding board member responsible for strategy development and start-up activities for the organization that has fulfilled the dream of home ownership for more than 100 families and been a catalyst for community renewal and economic development.

Barbara earned an M.A. in Organizational Management, and a B.A. in Management and Organizational Development from Spring Arbor University.

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